OTP not received?
Start here.

A missing one-time password (OTP) is almost always a delivery or input problem, not a fault with the promotional offer itself. Work through the checks below before you request a second code, and never deposit more or open a duplicate account while you wait.

First things first: quick checks before you do anything else

1. Check the country code and masked destination shown on screen.
2. Wait a few minutes before requesting another code to avoid a rate limit.
3. Inspect spam, junk, promotions or blocked-message folders.
4. Confirm your phone has signal and isn't in airplane or do-not-disturb mode.
5. Do not share any OTP that later arrives with anyone else, ever.
6. Ask the operator, not this directory, to verify the contact channel on file.

What should you check before requesting another code?

Before tapping resend, confirm your contact details are correct, your inbox is clear of filters, and enough time has passed since the last attempt. A rushed second request is the single biggest cause of extra delay.

The fuller pre-resend checklist

Work through this list in order. Each step rules out a different cause before you ask for a brand-new code.

• Re-read the phone number or email address exactly as it appears on the verification screen, digit by digit.
• Confirm the country code matches where your SIM or account was registered.
• Search your entire email account, not just the inbox, including spam and promotions folders.
• Check that your phone isn't set to block unknown senders or short codes.
• Restart your phone if the message app appears frozen or hasn't refreshed.
• Note the exact time you last requested a code, so you know when a cooldown ends.

A worked example: how this usually plays out

In cases like this, the code almost always turns up once the sender's queue catches up. The mistake most people make is giving up on waiting and immediately tapping resend, which can trigger the very lockout described in the next section.

Why is anyone asking you to read out your OTP always a scam?

No legitimate operator, bank, telco or support agent will ever ask you to read an OTP back to them over a call, message or chat. A one-time password is meant to stay between you and the system that generated it, full stop.

How the scam script usually sounds

Fraudsters rely on urgency and confusion to get you to lower your guard. A typical unsolicited call or message follows a predictable pattern designed to feel official.

That single sentence is the entire scam. The moment you read the code back, the caller enters it into the real login screen themselves and takes over your account or a linked payment method. There is no legitimate reason a real support agent ever needs your OTP spoken aloud, because their own systems already generate and check it without your help.

Why this is never a legitimate request, no exceptions

Some scam variants add pressure with a fake deadline, a threat of account suspension, or a claim that you've already won something and just need to "confirm" it. The wording changes, the core request never does: they want you to say or type a code somewhere they control. Treat every single instance the same way, regardless of how official the caller sounds or what number shows on your screen, because caller ID can be spoofed too.

Think your number or email got compromised? Here's what to do

If you suspect someone else has access to your phone number or email account, treat it as a priority even if no money is involved yet. Compromised contact details are often how OTP interception happens in the first place.

General steps worth taking

These are broad precautions, not account-recovery instructions for any specific provider, since the exact steps vary by service.

• Change the password on your email account and any account linked to that phone number.
• Turn on two-factor authentication using an authenticator app where it's offered, instead of SMS alone.
• Check your account activity log or recent sign-in history for anything you don't recognize.
• Look for unexpected forwarding rules on your email, a common trick used to intercept codes silently.
• Contact your telco if you notice your SIM has stopped working with no explanation; that can indicate a SIM-swap attempt.

Why speed matters here

The longer a compromised inbox or number stays unaddressed, the more accounts a bad actor can quietly reach through password reset links and intercepted codes. Acting within the first day of noticing something unusual makes a real difference to how much damage gets contained.